Michael Grubb on FCC "bill shock" plan: It could deliver a new jolt to consumers

MIT Sloan Asst. Prof. Michael Grubb

The major cell phone companies recently bowed to pressure from consumer activists and the Obama Administration and agreed to warn users via text message when they are about to exceed the limits of their calling plans. FCC Chairman Julius Genachowski and President Obama himself hailed the agreement. Consumers Union Counsel Parul P. Desai said, “Ultimately, this is about helping people protect their pocketbooks, so we applaud the FCC and the industry for this effort to do right by consumers.”

But would this move to prevent “bill shock”—those big, unexpected charges on monthly bills— really make consumers better off?

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Deborah Ancona — Occupy Wall Street: Where are the leaders?

MIT Sloan Prof. Deborah Ancona

MIT Sloan Prof. Deborah Ancona

From CBS News

The President of the United States, major news media, bloggers, bankers, stand-up comics, and people all around the world are shaking their heads and wondering what the Occupy Wall Street (OWS) protest is all about. Is it a display of leadership or anarchy, revolution or Sunday in the park? And the answer is, we just don’t know yet. This is a new form of drama that is just beginning to play itself out.

Many pundits argue that this is a leaderless protest. But this view of leadership is stuck in the old model of the single heroic leader in command and control mode. What we are witnessing is a different leadership model-distributed leadership. Here multiple leaders take on various leadership activities in an attempt to move toward the collective good. Read More »