Don’t be a zombie organization — Steven Spear

MIT Sloan Lecturer Steven Spear

From Huffington Post 

Zombies are all the entertainment rage. They’re terrifying, but only if there is a mass of them in pursuit. Mindless, they keep coming despite the flame-thrower and Gatling gun fired at them. They are easy targets once they reveal themselves.

Facing them are our human heroes.  Outnumbered, they nevertheless prevail because they are agile and constantly learning. They adapt as they assess situations—seeing problems, developing new schemes—solving problems, to clobber the zombie hoards.

It’s not just TV that has plodding zombies massed against agile, adaptive people. Organizations also display either zombie or agile hero qualities. In zombie organizations, engineers, doctors, nurses, mechanics or managers encounter problems like missing information, missing documentation, unclear assignments, missing materials or even missing colleagues. Yet, not really seeing them as abnormalities, they don’t solve them, unrelenting when something is amiss, not pausing to investigate and develop solutions.

Read the full post and view the video at Huffington Post

Steven Spear is a senior lecturer at MIT in the Sloan School of Management and in the Engineering Systems Division and is a Senior Fellow at the Institute for Healthcare Improvement. He is author of the book, The High-Velocity Edge.

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