The secret to repairing a broken conversation – Daena Giardella

Daena Giardella, MIT Sloan Sr. Lecturer

Daena Giardella, MIT Sloan Sr. Lecturer

From Quartz

We’ve all been there. In the midst of a productive conversation with a colleague, something unexpected happens. It might be an awkward phrase or an unintended tone of voice, or maybe someone simply says something we don’t want to hear. Suddenly the conversation has veered off course and one or both of us now feels disregarded, disrespected, or just plain angry.

It’s common in these situations for one or both people to shut down and begin to avoid the conversation or, perhaps, each other entirely. It’s as if the conversational road disappears and we’re suddenly in off-road conditions that are full of nerve-wracking pitfalls and uncomfortable dust-ups as we make clumsy attempts to salvage the dialogue. We blame the other person, we lick our wounds, and we retreat inward. The problem is that these reactions are ineffective and destabilizing in business settings where team and one-on-one conversations are crucial for planning and productivity.

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Five steps to conquering the daily email deluge — JoAnne Yates

MIT Sloan Distinguished Professor JoAnne Yates

MIT Sloan Distinguished Professor JoAnne Yates

From Forbes

No matter what business we’re in, most of us are swamped by emails, not to mention texts and instant messages. We’re always fighting to stay afloat against the rising flood waters. Yet it often seems that the more messages we answer, or the faster we reply,– the worse it gets.

I’ve been analyzing email use since the 1980s. Our increased accessibility from technology was first seen as a tremendous advantage, but it’s now a daily deluge. Through my research and the research of others, I’ve found that there are some things we all can do to handle all those messages more efficiently.

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