Artificial intelligence is quickly coming of age and there remain lingering questions about how we will manage this change.
AI will eliminate some jobs, there’s no question, but it will also create some new ones. So the first question we will face as business people, workers and citizens is about balance: are we going to create more jobs than we eliminate or not?
The second and much more fundamental question is: how are we going to proactively manage our AI investments so we can use AI to create new jobs or career opportunities for the future? And how will we make sure those jobs reach out to various sectors of our society increasing our overall wealth and well being and not overly increasing the inequities that already exist in our society.
I believe if we think about it strategically and if we engage more people in the design of AI systems, we’ll be able to make this transition successfully. It will require a proactive strategy. The American public and people all over the world have been shown the negative consequences of not being proactive—take global trade for example. The benefits of global trade have not been widely shared and we are now witnessing the effects of the anger and frustrations this has produced in the movement to more extreme politics and the deeper social divisions laid bare by recent events. We can’t make the same mistake about the future developments of technology.