Facebook "Frenemies Like These": trustworthiness of advice on Social Media

MIT Sloan Assistant Prof. Renée Gosline

Log on to Facebook or Twitter any time of day, and you’ll find a familiar scene: people asking questions. “In a book rut – can anyone recommend a good novel?” “Boyfriend and I had a fight – should I dump him?” or “Am shopping for a new suit — which color would look best on me?”

Social media has made it easier than ever before to ask questions of our friends, acquaintances, and other contacts. In some ways this is a good thing because we have more information to weigh, analyze, and consider before we make a decision. But in other ways, all this information and all these opinions can result in cognitive overload. It’s like going into the cereal aisle at the grocery store for every single decision.

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