“Sensemaking,” one of the four leadership capabilities, is the ability to make sense of what is happening in the greater marketplace and discern emerging changes and patterns. In the era of President Trump, business leaders and CEOs need to shift their sensemaking skills into high gear. Along with that, they may have to exercise Improvisational Leadership skills in the Trump universe.
CEOs, like the rest of the country, are faced with the challenge of making sense of Trump’s policies and actions, but his favorite method of communication – Twitter – sows chaos not clarity. Typically, when CEOs or leaders want to convey an important message, they talk to key stakeholders, convene a meeting, or give a nuanced speech to build relationships and foster buy-in with targeted audiences. A tweet has no eye contact, nod, smile, or handshake. A tweet’s brevity can foster confusion because it has no context.
Tweets by the president singling out specific companies with thumbs up or down can rattle markets, precipitate boycotts, unnerve CEOs and boards, and affect stock prices – if however briefly.But even if they dislike Trump’s tweets, many business leaders are encouraged by the president’s attitude about rolling back regulations; his comments about reducing taxes are music to their ears. However, a reflexive decision to placate or ingratiate oneself to any powerful figure, even the President, may prove to be a big mistake. Trump may be gone in four years, or even sooner, but your customer and client base will be with you for decades.
We’ve all been there. In the midst of a productive conversation with a colleague, something unexpected happens. It might be an awkward phrase or an unintended tone of voice, or maybe someone simply says something we don’t want to hear. Suddenly the conversation has veered off course and one or both of us now feels disregarded, disrespected, or just plain angry.
It’s common in these situations for one or both people to shut down and begin to avoid the conversation or, perhaps, each other entirely. It’s as if the conversational road disappears and we’re suddenly in off-road conditions that are full of nerve-wracking pitfalls and uncomfortable dust-ups as we make clumsy attempts to salvage the dialogue. We blame the other person, we lick our wounds, and we retreat inward. The problem is that these reactions are ineffective and destabilizing in business settings where team and one-on-one conversations are crucial for planning and productivity.
Companies helmed by or fronted by celebrities can have meteoric rises, but can also face dramatic and public setbacks. Recent news stories, for example, have highlighted both the stratospheric success of some celebrity companies and also a set of well-documented problems with some celebrity companies.
Celebrity companies are unique in many ways, but studying them can yield important insights into where everyday entrepreneurs should put their energy and emphasis. Read More »