Andrew McAfee, Co-Director of the Initiative on the Digital Economy
Andrew McAfee, MIT Sloan ’88, ’89, LGO ’90 and Co-Director of the Initiative on the Digital Economy, fielded questions in a one-hour AMA-style (ask me anything) Q&A on the “Second Machine Age.” The online conversation was co-hosted by the upcoming Digital Economy Conference in London, where he and Erik Brynjolfsson of MIT Sloan will facilitate a series of discussions that highlight MIT’s role in both understanding and shaping our increasingly digital economy. The conference will be Live Streamed beginning at 6:30 am to 1 pm EDT, Friday, April 10. To watch be sure to bookmark this page. Read More »
Erik Brynjolfsson, Director of the MIT Center for Digital Business at MIT Sloan, and Andrew McAfee, Principal Research Scientist at the MIT Center for Digital Business
From the Financial Times
It is easy to be pessimistic about jobs and pay these days. More and more work is being automated away by ever more powerful and capable technologies.
Not only can computers transcribe and translate normal human speech, they can also understand it well enough to carry out simple instructions. Machines now make sense of huge pools of unstructured information, and in many cases detect patterns and draw inferences better than highly trained and experienced humans. Recent advances include autonomous cars and aircraft, and robots that can work alongside humans in factories, warehouses and the open air.
Have you tried to apply for a mortgage lately? If so, you might have some rather unpleasant memories of filling out endless forms and – if you had a question — trying to navigate through a voice recognition telephone system that didn’t understand you. If you were able to actually reach a real person, that employee might have been more focused on the procedure than actually listening to you. What is the result of this automation of processes? Not surprisingly, it’s disconnected and frustrated customers. Read More »