The jobs that AI can’t replace — Erik Brynjolfsson and Andrew McAfee

Erik Brynjolfsson and Andrew McAfee

MIT Sloan’s Erik Brynjolfsson and Andrew McAfee

From BBC

Current advances in robots and other digital technologies are stirring up anxiety among workers and in the media. There is a great deal of fear, for example, that robots will not only destroy existing jobs, but also be better at most or all of the tasks required in the future.

Our research at the Massachusetts Institute of Technology (MIT) has shown that that’s at best a half-truth. While it is true that robots are getting very good at a whole bunch of jobs and tasks, there are still many categories in which humans perform better.

And, perhaps more importantly, robots and other forms of automation can aid in the creation of new and better jobs for humans. As a result, while we do expect that some jobs will disappear, other jobs will be created and some existing jobs will become more valuable.

For example, machines are currently dominating the jobs in routine information processing. “Computer,” after all, used to be an actual job title of a person who sat and added long rows of numbers. Now it is, well, an actual computer.

On the other hand, jobs such as data scientist didn’t used to exist, but because computers have made enormous data sets analyzable, we now have new jobs for people to interpret these huge pools of information. In the tumult of our economy, even as old tasks get automated away, along with demand for their corresponding skills, the economy continues to create new jobs and industries.

Read the full post at the BBC.

The authors also appeared on the BBC’s “Panorama” for a segment titled “Could A Robot Do My Job.”  See the program here.

Erik Brynjolfsson is the Schussel Family Professor of Management Science, a Professor of Information Technology, and the Director of the MIT Initiative on the Digital Economy at the MIT Sloan School of Management. 

Andrew McAfee is the Principal Research Scientist at the MIT Center for Digital Business.

MIT Sloan CrowdChat: “Second Machine Age” chat with Andrew McAfee

Andrew McAfee, Co-Director of the Initiative on the Digital Economy

Andrew McAfee, MIT Sloan ’88, ’89, LGO ’90 and Co-Director of the Initiative on the Digital Economy, fielded questions in a one-hour AMA-style (ask me anything) Q&A on the “Second Machine Age.” The online conversation was co-hosted by the upcoming Digital Economy Conference in London, where he and Erik Brynjolfsson of MIT Sloan will facilitate a series of discussions that highlight MIT’s role in both understanding and shaping our increasingly digital economy. The conference will be Live Streamed beginning at 6:30 am to 1 pm EDT, Friday, April 10. To watch be sure to bookmark this page.   Read More »

Robots will stay in the back seat in the second machine age — Andrew McAfee and Erik Brynjolfsson

Erik Brynjolfsson, Director of the MIT Center for Digital Business at MIT Sloan, and Andrew McAfee, Principal Research Scientist at the MIT Center for Digital Business

Erik Brynjolfsson, Director of the MIT Center for Digital Business at MIT Sloan, and Andrew McAfee, Principal Research Scientist at the MIT Center for Digital Business

From the Financial Times

It is easy to be pessimistic about jobs and pay these days. More and more work is being automated away by ever more powerful and capable technologies.

Not only can computers transcribe and translate normal human speech, they can also understand it well enough to carry out simple instructions. Machines now make sense of huge pools of unstructured information, and in many cases detect patterns and draw inferences better than highly trained and experienced humans. Recent advances include autonomous cars and aircraft, and robots that can work alongside humans in factories, warehouses and the open air.

Read More »

Say “yes” to speak with a representative — service automation frustrating customers — Peter Weill

MIT Sloan Sr. Researcher Peter Weill

Have you tried to apply for a mortgage lately? If so, you might have some rather unpleasant memories of filling out endless forms and – if you had a question — trying to navigate through a voice recognition telephone system that didn’t understand you. If you were able to actually reach a real person, that employee might have been more focused on the procedure than actually listening to you. What is the result of this automation of processes? Not surprisingly, it’s disconnected and frustrated customers. Read More »