From MIT Sloan Management Review
As part of a set of research interviews, my colleague at MIT’s Center for Information Systems Research (CISR), Martin Mocker, and I once asked technology staffers at 40 big companies what impact they thought they were having on their companies. Sadly, many said that they didn’t think they were having any impact. They were doing what they were supposed to do, but they could not see how their companies would apply their efforts to become more successful.
What a waste of resources — and a missed opportunity! I suspect that similar scenarios are playing out in many, many companies. Our research on digital transformations suggests that recruiting, directing, and developing talent is more important than ever but is also more challenging.
Traditionally, many management roles have involved defining individual tasks and even specific processes for completing them. The best people were promoted so they could bestow their expertise on those who were performing jobs that could largely be prescribed.
Read the full post at MIT Sloan Management Review.
Jeanne Ross is a Principal Research Scientist at the MIT Center for Information Systems Research.