I’m a huge fan of Uber and use its services all the time. Still, I can’t deny it’s been a tough couple of weeks for Uber. A blog post by a woman employee who credibly seems to be claiming sexual harassment and retaliation for making those claims was widely covered in the media. Days later, a video that showed the CEO arguing vehemently with an Uber driver about rates went viral. Plus, revelations about “grey-balling” — preventing certain people from accessing the Uber system — put the company in an unfavorable light with a number of different stakeholders.
In the aftermath of these news items, Uber has taken some swift action. A board member, Arianna Huffington, flew in for listening meetings and the company hired former Attorney General Eric Holder to investigate the allegations of sexual harassment. And, the company announced it was searching a for chief operating officer to work with the CEO, Travis Kalanick.
Kalanick for his part acknowledged that he needs to “fundamentally change as a leader and grow up.” These actions are a necessary start, but are not sufficient to address the underlying causes of Uber’s problems.
Read the full post at Entrepreneur.
Court Chilton is a Senior Lecturer at the MIT Sloan School of Management.